Rights & Responsibilities

rights and responsibilities

The Charter of Aged Care Rights provides the same rights to all consumers, regardless of the type of Australian Government funded care and services they receive.  We will discuss this document with you prior to any services being completed.

We want to provide a quality service to you and all our clients and your rights include:

  • clear information about what Home Assist Secure can do for you
  • pleasant, reliable and punctual service
  • dignified, courteous and respectful treatment
  • keeping your information confidential and private
  • fair and honest treatment
  • having a say about the services you receive and being able to refuse a service without being disadvantaged with future services
  • information about other local community services
  • the right to make a formal complaint if necessary and receive an answer which is confidential and private

We value your privacy and confidentiality:

  • All information requested by this service is to enable our staff to assist you as a client
  • All information gathered is kept in your client file for future reference if required
  • You may access this information at any time the office is open
  • This information is totally confidential and kept in a safe and secure manner
  • Information will not be used for any other purpose and will only be given to a third party with your consent or if required by law