How do we prioritise our work?

We take great pride in the delivery of prompt and efficient services by our qualified staff and trade persons to assist you maintain an independent lifestyle in the community.  All jobs are important to us however jobs are prioritized in accordance with health, safety and security.

• Our receptionist will ask a series of questions so they can determine what priority to allocate to the service.
• Some services require a ‘same day response’ and can include:

– Smoke alarm batteries
– Premises that cannot be secured over night
– Taps that cannot be turned off
– Light bulb replacements

• All other service requests are responded to in order of date of request except where an eligible person has received the maximum subsidy and wishes to pay the full costs (labour and materials) for work requested. Allocation of these requests must take into account the person’s safety, health and security and having regard for the demand for assistance from other eligible persons.
• Minor Modifications are completed in order of priority requested by the Occupational Therapists.
• Most minor modifications requiring immediate response must be be referred from the Occupational Therapist